Frequently Asked Questions

Here are some Frequently Asked Questions. If you have a question that is not answered here then please contact us.

For a quick walk-through of the polling procedure check out our How To page.

On how to plan and execute successful polling sessions, refer to our user guides for Speakers and Conference Organisers.

Can I use ParticiPoll on more than one computer?

Yes, you can install the add-in on as many machines as you like – the add-in can be used by anyone’s ParticiPoll account. However, you should not attempt to poll on more than one computer using the same login simultaneously otherwise your poll results will get muddle or may not appear.

How many polls can I put in my presentation?

You can put as many polls as you like in each presentation but only one poll per slide.

Is my ParticiPoll add-in up to date?

We release new versions of the ParticiPoll add-in from time to time and always recommend that users get the latest version. Click the Settings button (with the gear icon) on your ParticiPoll tool bar in PowerPoint and look for the version number which is currently 2.1 r645. If the Settings button is missing or the version number is earlier than 2.1 r645 then please click here to get the latest version.

How does ParticiPoll prevent audience members from voting more than once?

The ParticiPoll voting pages use cookies to identify audience members and preventing them from voting more than once. If cookies are not enabled it will not record their vote. If a user tries to vote more than once it will just change their response to the most recently pressed option.

Are there any limits on how many polls I can conduct or how many votes I can collect?

No. ParticiPoll is an ‘all you can eat’ service. You can conduct as many polls as you like and collect votes from as many audience members as you like.

Which devices can be used to record votes?

Any Internet-connected device that can run a browser should be able to display the voting buttons. You don’t need to install any apps on audience members’ devices. If you find a device that it doesn’t work on please tell us.

I’m not allowed to install PowerPoint add-Ins on my computer – what can I do?

Some organisations prevent users from installing applications and add-ins on their machines. If your IT support are unwilling to allow this then you can still use ParticiPoll by downloading and installing the Macro-Enabled version (answer “No” to admin rights on the Download page).

PowerPoint macros are disabled and ParticiPoll won’t work

If you are using the Macro-Enabled version of ParticiPoll (i.e. you selected “No” to admin install rights on our download page) and PowerPoint has disabled macros or you have accidently disabled them here’s how to re-enable them. In PowerPoint, go to File > Options > Trust Centre > Trust Centre Settings and select “Disable all macros with notification” to be asked each time or select “Enable all macros” to always allow macros to run.

I’ve tested voting it on my own computer but no results come in

ParticiPoll only collects results when PowerPoint is in live presentation mode. If you stop your presentation to open a browser to test voting then it won’t be counted. Either use Alt+Tab to cycle between applications without stopping your PowerPoint presentation or run the voting address on a separate device.

I can’t get it to work in PowerPoint 2007

Having come up against a fundamental animation bug in PowerPoint for Office 2007, which Microsoft have acknowledged but haven’t patched, we’ve regrettably had to take the decision to abandon support for 2007. PowerPoint for Office (desktop) versions 2010, 2013, 2016 and Office 365 are supported so we recommend you upgrade Office to use ParticiPoll.

You may still attempt to install on PowerPoint 2007 but we can give no guarantees it will work. Specifically, moving between poll slides and displaying results may need multiple key presses to cause the presentation to advance.

I can see the vote counter going up but the results are not visible

ParticiPoll doesn’t display the poll responses whilst your audience are still voting. This is to avoid your audience members biasing each other’s choices. When the vote counter has reached the number of votes you’d expect for your audience size, advance your presentation (as if you were going to the next slide) and the results histogram will appear. On slower networks it can take a few seconds for the results to appear so please press to advance ONCE ONLY then wait.

When I go back to a previous slide and try to repeat a poll it doesn’t display results.

Due to a quirk with PowerPoint, ParticiPoll poll slides can only work when moving forward through the presentation. If you want to go back and repeat a previous poll, either go back to the slide before it and press next slide or restart the presentation.

Audience votes take a long time to appear in PowerPoint

Although ParticiPoll’s data usage is tiny, some older WIFI routers & networks struggle with larger numbers of concurrent audience connections. This can also affect your presentation machine’s Internet connection if it is via the same router as your audience. If you experience this then we recommend you ask your audience to connect their devices via mobile data plans rather than local WIFI. Please do contact us if you need troubleshooting help.

I’ve installed the add-in but I can’t see the ParticiPoll menu in the menu bar.

If you’ve had PowerPoint open recently you may find that its process is still running on your PC even though you’ve closed the application. If you start Task Manager on your PC (right click the toolbar) you can then end the PowerPoint process and then load PowerPoint again at which point the ParticiPoll menu should appear. Alternatively restart your computer.

A new version of ParticiPoll is available – how do I install it?

If you have the COM version of ParticiPoll installed (i.e. you selected “Yes” to install rights when you downloaded the add-in) then it should automatically install the new update the next time you run PowerPoint – you shouldn’t need to do anything.

If you have permanently installed the Macro-enabled version of ParticiPoll installed (i.e. you selected “No” to install rights when you downloaded the add-in) then you will first need to uninstall the current version then download and install the new version.

If you’re not sure, please check here to see if your version is up to date.

Please contact us if you have any problems with upgrading.

How do I uninstall ParticiPoll?

In PowerPoint go to File > Options > Add-ins and identify which version of ParticiPoll you have (“COM Add-in” or “PowerPoint Add-in”) in the table of installed add-ins.

Select that same version in the Manage select box at the bottom of the dialogue and press Go. You should then select the ParticiPoll add-in and hit Remove.

If you have the “COM Add-in” version you will also need to open your Windows Control Panel, select Programs & Features and uninstall (right click) the ParticiPoll executable there too.

My anti-virus software says ParticiPoll is a security threat

Some over-zealous anti-virus software can block the ParticiPoll add-in from communicating with our servers. You may need to ‘whitelist’ or make an exception for the domain addin.participoll.com so that it can work.

I have Kaspersky AV and my PowerPoint 2013 keeps crashing out

Unfortunately there is a bug in Kaspersky AV which causes all add-ins in PowerPoint 2013 to crash (even if you turn off or completely uninstall Kaspersky). Feel free to voice your displeasure to them at info@kaspersky.com!

Can I install ParticiPoll on my Apple computer?

Yes, we now have a version for Mac, but only on Office 2016. Office 2011 is not supported as we encountered issues with the 2011 code platform that we could not resolve. Please also note that the 2016 Mac version does not display a live count of votes as they come in. Display of actual poll results and all other features function normally as per the PC version.

The options on the voting screen don’t match the PowerPoint slide

To reduce data traffic on local networks, your voting address does not refresh to reflect the number of answer options A-F on your poll slides in PowerPoint. If an audience member selects an option that is not available on screen, they will get an error message on their device telling them to choose a different option.

I get an error when I try to use ParticiPoll

If you find any bugs or errors please contact us and tell us what you experienced – thanks!

How can I change my subdomain URL?

Our Pro version lets you change your voting URL whenever you want.

What animation order should my poll have?

We recommend you embed your poll as the last item in each slide, i.e. after your questions have been displayed.

Can I move the poll histogram?

Yes, select ALL of the elements in the results histogram and then move it using your mouse or arrow keys just like any other object. We don’t recommend you attempt to resize or reorganise any of the histogram elements as this may lead to unexpected results or crashes.

Can I change the histogram shapes and colours?

We would advise against attempting to resize or change elements as you make get unexpected results or accidentally remove essential elements of the poll system. You may change block colours provided you do not resize, rename or otherwise alter their properties.

Can I have more than one poll per slide?

No, each poll should be on a separate slide otherwise polling results will be muddled together. You can have as many polls as you like in your presentation provided each is on a separate slide.

I’m having problems installing the ParticiPoll add-in on my PC

Some computers within corporate environments have restrictions on what you can install on them. try installing the “No” to installation rights version from our Download page. Contact us if that doesn’t work or you have a different problem.

The poll count doesn’t go up when people are voting

First check that you have given your audience the correct voting address (see My Account) and that ParticiPoll is logged in with PowerPoint in presentation mode on a poll slide. If you’re using a PC and are still not seeing a count, it may be that your anti-virus software or firewall is blocking our add-in – try whitelisting the domain addin.participoll.com or contact us for further help. Mac users please note: due to a limitation of Microsoft Office for Mac, the poll count doesn’t function- you can still display the poll results by advancing the presentation.

The poll results don’t appear when I advance my presentation

The most common cause is local anti-virus software or firewalls blocking the ParticiPoll add-in from communicating with our servers. You may need to ‘whitelist’ the domain addin.participoll.com. Another cause of the problem can be problems with custom PowerPoint themes or problems caused by poll histograms that have been moved or edited. Please contact us, including your presentation file, so we can diagnose the problem quickly for you.

I’m using a Mac and when I advance my presentation, the poll results appear briefly then disappear

This is caused by a conflict with custom page transitions on Office for Mac. In PowerPoint, go to the Transitions tab and select None and then Apply To All and save your presentation.